No reply, or a late one
New inquiries that wait hours or days for a first response.
Inquiry recovery for med spas
Turn unanswered inquiries into booked, attended, paid visits.
VEYL finds the new inquiries your team hasn't answered, runs follow-up your staff approves inside the tools you already use, and measures every step — booked, attended, collected — against your own starting numbers.
The walkthrough
You're generating inquiries. But what happens next?
A short walkthrough of where booking opportunities disappear—and how VEYL helps independent med spas identify and recover them.
Book a free Opportunity CheckThe founder walkthrough is being recorded.It will appear here as soon as it’s ready.
Where revenue slips
Most clinics don't have a lead problem. They have a follow-through problem.
Inquiries arrive by form, phone, text and direct message — usually while the front desk is with patients. Some never get a reply. Some get one reply and no second. And because the booking system shows appointments, not the conversations that never became one, nobody sees the gap.
Buying more leads doesn't fix that. Working the ones you already have — and measuring what happens to them — does.
Interested, never scheduled
People who replied once, then fell out of the conversation.
Booked isn't paid
Bookings, attendance and collections are rarely reconciled back to the original inquiry.
The VEYL method
Diagnose. Verify. Execute. Measure.
The four stages
01
Diagnose
Find the gap with your own numbers.
- Free 30-minute Opportunity Check — aggregate numbers only
- Paid diagnostic: a two-week baseline from your systems
- A plain go / no-go. If it won't pay for itself, we say so.
02
Verify
Prove it works in your systems before anything goes live.
- Booking-system and data-access feasibility, tested
- Agreements first — including a BAA where it applies
- Templates, stop rules and staff roles you approve
03
Execute
We run it. Your team stays in control.
- Staff-approved, booking-aware follow-up
- Stops on reply, booking, opt-out or staff takeover
- Capped touches, a daily exception queue, a tested pause
04
Measure
Inquiry → booked → attended → collected.
- Weekly report against your own baseline
- Every definition agreed before launch
- Before/after, clearly labelled — never inflated
What's different
Managed execution, measured to the visit.
Plenty of tools can send a text. VEYL is a managed service: we run the follow-up, we stop it the moment a person replies or books, and we report what actually reached your bank account.
- Managed, not DIY. VEYL operates the workflow and the exception queue. Your team approves and takes over conversations.
- Booking-aware. Follow-up stops on a reply, a booking, an opt-out or a staff takeover — checked before every touch.
- Measured to collected. Inquiry → booked → attended → collected, against your own two-week baseline.
- No new system to adopt. We work with the booking system and channels you already use, after verifying what they support.
Not an ad agency, not another inbox, and not a missed-call text-back tool.
What we measure
Four numbers, defined before we start.
Every report follows the same chain, using definitions you sign off on. We compare against your own baseline and label the comparison honestly — before and after, not guaranteed cause and effect.
01
Inquiry
A new person asks about treatment — form, call, text or message.
Source: Your intake channels
02
Booked
An appointment is created for that person.
Source: Your booking system
03
Attended
The appointment is checked in or completed — not just scheduled.
Source: Your booking system
04
Collected
Payment for that visit is recorded, net of refunds.
Source: Your booking / POS records
How we work together
Start free. Pay to diagnose. Pilot only if it adds up.
The three steps and their prices
Opportunity Check
Free 30 minutes
- A video call with the founder
- Aggregate numbers only — no system access, no patient data
- A one-page readout of where inquiries may be slipping
- An honest fit screen
No obligation.
Revenue Diagnostic
$750 about two weeks
- A two-week baseline of inquiries, bookings, attendance and collections
- Booking-system and data-access feasibility
- A written plan with a clear go / no-go
Credited once toward your first pilot invoice.
Managed Pilot
$2,500 per month · 90 days · proposed
- One location, one inquiry source to start
- Staff-approved, booking-aware follow-up that VEYL runs
- Weekly measured report against your baseline
Offered only where the diagnostic finds a credible, measurable gap. Final scope and terms are set in a signed agreement.
Questions
Straight answers.
Do you need patient data for the Opportunity Check?
No. The Opportunity Check uses aggregate business numbers only — for example roughly how many new inquiries you receive each month and how many become bookings. We don't access your systems and we don't collect patient information.
Which booking systems do you work with?
We start with Boulevard and assess others during the diagnostic. We only commit to a workflow after we've verified what your system and your account tier actually support — we don't claim integrations we haven't tested.
Will you message our patients or leads?
Only with templates your team approves, through channels agreed in writing, after consent and legal requirements are confirmed. Follow-up is capped and stops immediately on a reply, a booking, an opt-out or a staff takeover.
Is this a missed-call text-back or AI receptionist?
No. Those tools answer the phone. VEYL is a managed service that works the inquiries already waiting for a reply and measures what happens to them through to payment.
What if the diagnostic shows it won't pay off?
We tell you, and you don't proceed. The diagnostic fee covers the baseline and feasibility work; if you go ahead with a pilot it is credited once toward your first pilot invoice.
How do you measure results?
We agree definitions up front, take a two-week baseline, then report inquiries, bookings, attended visits and collected revenue against it every week. We label it as a before/after comparison and don't overstate cause and effect.
How do you handle privacy?
Before any patient information is involved, the required agreements are put in place — including a Business Associate Agreement where applicable — and access is limited to what the workflow needs. This website never asks for patient information.
Find out what your unanswered inquiries are worth.
Thirty minutes. Aggregate numbers only. A straight answer on fit.