How it works
A method you can check at every step.
Four stages, each with a clear output and an approval point. Nothing goes live until it has been verified in your systems and approved by your team.
The four stages
Diagnose
Find the gap with your own numbers.
- Free 30-minute Opportunity Check — aggregate numbers only
- Paid diagnostic: a two-week baseline from your systems
- A plain go / no-go. If it won't pay for itself, we say so.
Verify
Prove it works in your systems before anything goes live.
- Booking-system and data-access feasibility, tested
- Agreements first — including a BAA where it applies
- Templates, stop rules and staff roles you approve
Execute
We run it. Your team stays in control.
- Staff-approved, booking-aware follow-up
- Stops on reply, booking, opt-out or staff takeover
- Capped touches, a daily exception queue, a tested pause
Measure
Inquiry → booked → attended → collected.
- Weekly report against your own baseline
- Every definition agreed before launch
- Before/after, clearly labelled — never inflated
Who does what
VEYL runs the work. Your team keeps the relationship.
VEYL
- Runs the baseline and the diagnostic
- Configures and tests the workflow
- Operates follow-up and the daily exception queue
- Produces the weekly measured report
Your clinic
- Approves templates and stop rules
- Takes over any conversation, any time
- Handles clinical questions and bookings
- Signs off the baseline and the launch
Safeguards
Follow-up with brakes built in.
Every touch is checked against the latest state before it goes out.
- Stops on reply. Any reply moves the conversation to your team.
- Stops on booking. If an appointment exists, follow-up ends.
- Stops on opt-out. Opt-outs are honoured across every channel and never re-added.
- Stops on staff takeover. Your team can pause any person, or everything, at once.
- Capped. A small, agreed number of touches over a fixed window.
- Holds when unsure. If the status can't be confirmed, nothing is sent and it goes to the exception queue.
Approval checkpoints
Two sign-offs before anything goes live.
Baseline & diagnosis
You confirm the baseline numbers, the definitions and the findings — separated into verified facts and open hypotheses.
Pre-launch acceptance
You review the tested workflow, templates, stop rules and pause drill, then approve the launch in writing.
Clients follow progress, approvals, updates and reports in the VEYL client portal.
Find out what your unanswered inquiries are worth.
Thirty minutes. Aggregate numbers only. A straight answer on fit.